Refund Policy

Last updated: 6 October 2026

In short: you can cancel any time. You can get a full refund within 14 days of your first payment if you have not downloaded anything. Once you have downloaded a product, that payment is not refundable, because digital files cannot be returned.

14-day money-back guarantee

If you are a new member and change your mind, email us within 14 days of your first payment. If you have not downloaded any product, or opened any Canva template link, during that time, we will refund that payment in full.

After you download

Our products are digital files that are delivered immediately. Once you download a product, or open its Canva template link, you have received what you paid for and it cannot be returned. For that reason, payments are not refundable after a download has been made, except in the cases below.

When we will still refund you

• You were charged twice or charged the wrong amount by mistake.
• A product is faulty or not as described, and we are unable to fix it or provide a working replacement within a reasonable time after you tell us.
• You were charged after cancelling.
• The law in your country gives you a right to a refund that cannot be waived. Nothing in this policy takes away those rights.

Renewal payments

Memberships renew automatically. Renewal payments are not refundable once the new billing period has started, so please cancel before your renewal date if you do not want to continue. If you forgot to cancel and have not downloaded anything since the renewal, contact us within 7 days and we will refund that renewal.

Cancelling your membership

You can cancel at any time. Your access continues until the end of the period you have paid for, and you will not be charged again. Products you downloaded while your membership was active remain yours to use under the rights you held at the time.

How to ask for a refund

Email support@dropkitly.com from the address on your account, with the date of the payment and the reason. We aim to reply within 2 working days. Approved refunds are returned to your original payment method by our payment partner, and usually arrive within 5 to 10 working days depending on your bank.

Refunded memberships

When a payment is refunded, the membership it paid for ends, and any licenses issued during that period are withdrawn.